I was a server at a casual diner-style restaurant. I was juggling four tables in my section on a busy Friday night, when a man waved me over to his two-top. When I arrived, he picked up his woman’s burger and said, “I specifically heard her say ‘no mustard’. Don’t try to tell me she didn’t because I heard. And there’s mustard on this.”
I said, “I’m sorry about the mix-up, I’ll-”
The man tossed the burger like a Frisbee at my torso and declared, “You had ONE JOB!”
Oh, do I? One job? Your girlfriend’s burger condiments are my sole responsibility this Friday night? I wish I’d known that before. I’d have been a lot less stressed out. Too bad you had to throw food at me to communicate that.
Football games always bring out the worst in certain customers. From the drunk, to the stupid, to the angry. Its one of the most annoying days to work, next to holidays but that’s aside the point. At any rate, it was roughly 6:45 pm and the football game had wrapped up between Alabama vs Auburn, with Auburn being the champion of the match. Now, I’m not really big on football nor do I really care about stuff like that. At any rate, we immediately went busy with many customers taking their frustrations out on us, via their lost bets or anger over Alabama losing. But this one guy, in-particular is what really set me off last night.
So, I was once again the order taker and cashier as I have been doing for the past year or so. I was rushing back and forth trying to take care of everyone while also having to make the drinks and hand out everything in one swing. A customer, comes onto the mic and beings his order immediately. As rude as it sounds, I had to hold him because this lady was having a debate with me about 30 cents tax which was also ridiculous. The customer beings rambling on the microphone so I rush to take his order. He says, Large Fry, Large Coke. Okay, simple enough I tell him the total and he arrives shortly after.
Now, the fun begins. After handing out his food he gives me the usual “I’m better then you” death glare from my previous little adventure and requests the manager. The manager takes my place and he starts yelling at her in frustration.
Rude Customer: Listen up lady, why in hell is your employee holding back orders, when the mic clearly says to order when ready.
Manager: Well sir, we get busy sometimes and we can’t do more than one thing so we have to hol-.
Rude Customer: I do not give a flying f*ck if your busy or not, you take my order the moment I get on the speaker or I’ll report your “nagger” ass to the corporate.
My manager, then decides to outsmart him by saying.
Manager: I’m sorry sir, but we’re no longer corporate as we are now owned by a different company.
Rude Customer: Fine, I want my god damn refund now.
So, she sets off to get the refund to this jacka-… I mean delightful customer when all off a sudden he calls me out.
Rude Customer: Hey, never mind get me another large fry, now.
Oh terrific, so now we have to cancel the refund, put the money back in the register, and make the large fry again for this guy. Angry, Frustrated, and determined to make us miserable. He throws the fry at my manager and completely misses. As the day progressed, more people like this showed up and it was an all nighter for me.
Alright everybody, I just gotta say something for once.
I don’t know how servers do it. I feel like my job is really tearing me down, I’ve been serving for almost two years now and I cannot stand going to work anymore! I guess I wasn’t cut out for this kind of thing but I really don’t have any other job choice right now. I am supporting myself, paying bills and rent, and trying to pay for college and to know everyday, every table, that the amount you will be paid all depends on how this person feels?!
We can no longer place gratuity on our large parties where I work, since the company has been sued by some customer who didn’t feel h/she should have to pay it. Now, what makes anyone think that a party of ten or more (who is already spending somewhere upwards of a $100) would feel the inclination to tip a decent percentage of AT LEAST 15%? Most likely, not. So, what measures do we have to keep from getting screwed when we devote our whole section to some large party who is highly demanding, a whole lot more work, and a lot more time consuming?? Nothing. I got a zero on $200, after they thanked me for my service and told me I was a good waitress.
How is this ok? I have seen the worst at my job. An irate customer coming into the kitchen and threatening to jump the expo worker if he got charged for his steak, which didn’t come out the right temperature. That’s ok, right? I mean, the customer is always right after all! So the company can overlook that, but when a customer gets mad at two hostesses for laughing with each other, then they almost lose their jobs? Seems fair.
I have so many awful stories I don’t even know where to begin. I know this is a rant, but that’s why I came here to let it out so that, hopefully, when I’m at work I won’t feel like such a miserable and angry bitch.
On that note, to all those customers out there who are decent and nice people, I honestly don’t really care about the money. Thank you, sincerely, for coming in and giving us servers a little bit of hope in our day. Something little like the way you treat others when you go out can really have a great impact on someone, whether that be lifting them up so they can get by, or tearing them down with your negativity. You can say a lot for yourself by your conduct at a restaurant.
I work in a mexican resturant. We of course serve chips and dip free with meals. We are on a wait every day of the week, and especially Sundays. Last Sunday, I was in the party section which meant I wasn’t in rotation, but would get the big parties. We had a party of 25 come in. About 10 were kids. The busboys pulled some tables together while I got chips and salsa for the table. I even got some little soup pitchers and put extra salsa in those.
Well, I got everyone’s drink order and appetizers. They order thier food and every single child was eating off the parents plate. Our managers do not charge for child drinks, even if you don’t order a meal for the child. Well, it was like 8 or 9 seperate checks. They then complained about all the waters rung up. When we put in the number of people, we put waters down as the kids drink.
They weren’t charged for them. They complained to my manager about the gratuity. My manager explained that we add gratuity to tables of 8 or more people. Well they paid and left. I went back to start helping the busboys and wanted to scream. They dumped bowls of chips on the floor and stomped them into crumbs. I had to sweep it up with a broom and it took forever. At least I got the gratuity tip which was 50 bucks.
So I have been working in a sports bar/ breakfast place for almost 4 years now. It’s a local place so most of our customers are regulars… sometimes annoying as hell but not usually rude.
When I started working there, there was this one woman who none of the older servers would serve because she was rude, never liked anything and was (ans still is) a shitty ass tipper. But since I was new I had to serve her. So every weekend I served her the exact same breakfast and it was never to her liking, but I put up with it.. until one day I couldn’t and I told her off. She requested to see the manager, who in turn told her that she complains too much and that if she complains too much and that if she wanted to eat in our establishment she would have to change her attitude.
Needless to say she didn’t because she’s a crazy old bag. She is the type of woman to complain that the plate is cold but that the food on it is too hot. that the brad has too much butter on it when it hasn’t even been put on the table yet. That her poached eggs are either too hard or too runny… and she has the audacity to blame it on the waiter. WE DON”T COOK THE FOOD!!! what happens once the cook makes it has nothing to to with us we only submit the order and bring it to the table.
Now here is the kicker. The manager who said that to her is now gone and we have a new one. So this weekend she comes in and sits down in my section. I was in no way shape or form going to serve her. So I passed her along to another waitress.
Me: Your waitress will be here shortly because there is not way I’m serving you.
Her: Oh! Alright.
Her friend: Can I at least have some coffee?
Me: Sure of course.
I bring the coffee to the table for her friend.
Her: (nasal twang) How about me?
Me: Mam, I already told you I was not going to serve you, your waitress will be right with you. I’m only bringing your friend coffee because she was civilized enough to ask politely and is never rude to us.
Her: You can’t say that. I want to speak to your manager.
Me: Too Late I already did. And of course you can talk to the manager (Fake Smile)
So my new manager goes and talks to her. And comes back to me and says
Him: She’s a customer you have to serve her.
Me: No I don’t. She’s rude, does not tip, and is never happy. I may be a waitress but I don’t have to put up with her incessant bitching. No one wants to serve her for the same reason. And that’s her own damn fault.
Him: Of course you have to serve her. Customers come first… bla bla bla.
Okay so in his defense yes it is my job. But if I want to give away my table to another waitress, and she doesn’t mind that’s okay too (at least it is where I work).
Now come the worst part
Me: (to manager) Listen buddy… I know you’re new here but in this place if a woman is a bitch customer we don’t serve her, regardless of what you think. You’re not gonna be here for longer than an month, but while you are get it through your head that I don’t serve ANYONE once they have had that kind of attitude more than once with me. So get it through your head that you aren’t here to change the rules, you are here to abide by the dysfunctional system we had before you got here, and it will remain here long after you are gone. I may be a bitch, but I’m a damn good waitress and if I have a problem with a customer you can be sure that I will be telling to their face. It’s not because I am a waitress that I have to let people feed me their bullshit and walk all over me.
I then proceed to walk over to the old bag and say
Me: You’re a miserable woman, no one here wants to serve you. You don’t tip. you always complain. No matter what we do you are never happy. I know you’re old decrepit and probably undersexed, but that in no way gives you the right to treat people like dirt. You have two choices, you can play by our rules and be nice or you can keep being a bitch and expect spit in your food. Either way the choice is yours. Go get laid, take a chill pill. do whatever it takes. but bitch don’t come back in my face again with your lame ass attitude.
And I stormed off.
This even resulted in a suspension from work.
But it was Oh so satisfying!!!!!!!!!!