Rude Customer | Server Nightmares - Bad Tipping and Rude Customer Stories

Black Out Nightmare

On October 26, 2010, in Restaurant Stories, by admin

I work at a sushi restaurant that is family owned and relatively small. Our entire restaurant consists of 10 tables and a tiny sushi bar.

Our restaurant is usually pretty packed for lunch and does decently well on weekday dinners while we have a line out the door on thursdays, fridays, and saturdays, It’s a 5-6 hour shift of running around with plates. To make matters worse, since we are so small, the owner believes that it’s not necessary to have a hostess or a person to man the phones for carry out. Somehow we servers always manage, but at the end of a friday or saturday we are always burned out.

A friend of mine asked me to cover her Sunday shift. Sunday’s are half days so its only from 4 to 9 and due to the small window of hours that we’re open, its not usually busy at all. I was told i would be working with a relatively new server, but I wasn’t concerned because if we were lucky, we would get more than 2 tables each. Also, the main chef was out sick so the owner, who does cook but is mainly just a ”over-seer”, figures it would be ok for him to manage the kitchen

This particular sunday was extremely rainiy and the winds were blowing very hard. Just as it happens to be on these types of days, carry out was ringing off the hook. after about 5 or 6 orders, i could feel that we were going to be backed up and began to give carry out customers more than a half hour to come in and pick up their food. after taking about 15 orders or so…….

THE LIGHTS GO OFF. Our card machine, telephone, all the kitchen lights except for 2 very small overhead lights, all of fridges are down.

Amazingly our gas burners and the grill and fryers were still working.

And then came in the flood of customers. Apparantly some of them had their power go out and that was the reason why they had ordered carry out. Most of the customers were very understanding because they were going through the same things. I felt very bad because obviously it was taking much longer than i had promised them on the phone, due to the fact that we had an inexperienced chef who was working with a tiny overhead light, and an inexperienced server who was running around red-faced with only 1 table while I managed over 15 carry-out orders.

There was however one lady who just could not understand. She had ordered a vegetable tempura appetizer, which comes with peices of mushroom, squash, broccoli, onion, and sweet potato. However she wanted it specially ordered to have only peices of broccoli and nothing else.

At a time when everything is hectic, specialtie orders are always a pet peeve, but as servers, we just have to bite down and do it.

This is when she started yelling about how she couldn’t believe a business would operate this way and how she should call the better business bureau about the lack of customer service.

I calmly asked her (all the while about to explode in my head) to wait just a little longer and that I was really sorry for the inconvenience and that the blackout has made it nearly impossible for the chef to cook because there was no light.

The lady sat down but then i guess she thought of something else to gripe about because a minute later she came back and asked if the order was finished yet, Again i told her it wasn’t and that I was really sorry about the delay. To which she replied, well if I had known it would take this long i would have gone somewhere else. I replied by asking her if she wanted to cancel her order but she said that she was already here and might as while wait, all the while rolling her eyes and putting her hands up in frustration.

After another 30 seconds she comes back to me, and in the loudest voice imaginable, starts yelling about how this is the worst service she had ever seen and that she should be able to call the police. I was literally at the end of my patience, but once again i said, Im sorry, its due to the blackout. TO MY UTTER DISBELIEF, the lady then says, well you s houldn’t be taking carry out orders if your power isn’t on………

And i lost my cool. I told her that when she called the phone was obviously still working, and the blackout had not occured yet. I also reprimanded her saying that a lady of her age should realize that when a girl at least 30 years younger than her can keep calm while being yelled at that she should also have learned to be a bit more patient. I told her i had apologized to her more than 3 times and that i thought it was about time for her to sit down and stay there until her broccoli was finished.

I admit it was probably not the best thing to do, but this lady was by far the worst i had ever seen. She did stay sitting down with her face turning bright purple and red for being told off but i made sure to put her broccoli to the front of the line just so i could get her out of the restaurant and not have to see her face anymore.

It was not a nice sunday.

Submitted by: Kay

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Rating: 4.8/5 (21 votes cast)
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Finally Said Something

On September 28, 2010, in Rude Customer, by admin

After 15 yrs of serving (and keeping my mouth shut) I finally said something.

A table of 4 had me running back and forth like crazy then left exact change on a $70 bill. I followed them out and said…”Why would you do something like that? I’m a mother trying to support my kids. I make less than $3 an hour! What you did was totally unacceptable!”

I didn’t wait for a response. I just turned and walked back in to the restaurant. It felt REAL good to finally say something.

Submitted by: Lisa

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When You’re Here, You’re Family

On September 28, 2010, in Rude Customer, by admin

So this is my first time posting on this site and I don’t know if we are allowed to post the names of the place we work but it is kinda important to the story so I’m gonna. I work at an Olive Garden in Rhode Island, the only one in Rhode Island actually. Being a corporate place we often have specials and usually for lunch times especially our checks tend to be pretty cheap. So I work a 3-close Sunday shift, and there are three servers left at 9:40 (we close at 10 on Sunday). So first, a party of 4 walks in and I am not up in the rotation. As the hostess brings them in they ask for a booth, and I was the only server in the booths left on. I could have asked another server to take them but I said eh no big deal they seem like they might be a nice crowd. So I greet the table and they are very pleasant, they understand it is close to close and don’t want to be to much of a bother etc etc.

So I have there starters out, they are all set for drinks, and I’m eating my dinner in the kitchen which I had ordered some time before so that the kitchen wouldn’t have to make it and could leave when they needed to. Overall I had had a pleasant night, it was my first day back since my grandfather had died and I had gone to his funeral the night before. I wanted to get home to cheer my dad up with some good old fashioned captain and root beer but he’d probably be asleep when I got home. No big deal.

So my manager walks into where I’m eating in our cash booth since we don’t have any employee area or anything. And he says “Shawn can I speak to you for a minute” and of course I say sure watsup.

“Can you take table 34? They are giving Leslie a really hard time and she’s already had a bad night.” I’m like sure thats fine, assuming that this is a table that simply wouldn’t leave, was camping, keeping here there. So my manager takes me over to the table.

So by now it is 10:10, and this table doesn’t even have there drinks. It is two younger girls with a kid, and a big kinda scary looking guy. So I end up taking them, and they are as rude as any guest I’ve ever had. They order 5 appetizers, bar drinks after they were told they can’t because the bar is shut down since it’s past close but I didn’t argue I made it happen. The guy kept speaking to me in Spanish for no reason, would laugh immediately after. I don’t speak Spanish and I didn’t appreciate it because he was clearly doing it to intimidate me. They order the never ending pasta bowl which isn’t a huge deal so I’m

“OK excellent, just one question folks. Based on what you are ordering, I have to make a request based on the circumstance. We are willing to keep the kitchen open as long as you need for refills and what not based on your order, but If you find yourself filling up, please let us know because it is passed close and the kitchen will not be providing any other food after your order aside from refills. Is that ok?”

Blank look on all there faces. More questions. Rude. Guy says something in spanish. UGH.

So the 4-top that I had before they walked in is getting ready to leave and I haven’t been back to pick up the check because I’m playing 20 questions with the douche bags at 34. Apparently they had walked over to find me and saw the way the table was treating me because when I walked over they were very apologetic.

They left me 21 dollars on a 60 dollar check which was more then generous and not necessary.

So I go back to the table to see how the apps are blah blah how is everything. And the girl is like “I need ketchup.” I get the ketchup. “Can we have extra napkins?” I get the napkins. “Are kids drinks free?”
“No, .75 cents.”

Blank Stare…..

“..so can I get you anything?”
“Yeah just a kids water.”

So I start cleaning my table section because I told the bus boys they could go home, since being a busser myself at one time I know it is far more frustrating waiting for a table when you aren’t serving it and waiting to get tipped by a server then simply having one more annoying table.

The guy walks over to me and says “Hey my man can we get some more breadsticks.” So I bring them to the table and when I get over there he is like “You got somewhere to be, boy?”

And I’m like “No no, I’m just doing my job, gotta clean my section.” And he’s like, “That’s not what I asked. Are we holding you up?” And I figure well if he’s gonna be a dick I’ll make him feel like shit. So I explained about my grandfather and my dad and whatnot and with an unsympathetic look he says. “Oh well sorry for wanting to come eat here. We’ll take the check.”

And under normal circumstances I’d have grabbed a manager to deal with this but I didn’t want to give him the satisfaction of getting his dick sucked by someone. so I bring the check without saying a word. Figured if he’s gonna say something he will. If not, oh well. I left the resturant at 12:30. left me 2.52$ on a 87$ dollar check. And he says “When you are with your friends, make sure you tell them about those 4 people that came in and ruined your night.”

When you’re here, you’re family.

Submitted by: Shawn

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Dip for a Tip

On September 26, 2010, in Rude Customer, by admin

I was nearing the end of a lunch shift.  I was waiting on 3 teenagers to finish up and I would be gone for the day. One of the guys asked me for a cup to spit his dip in, gross, but I gave him a togo styrofoam cup with some napkins it it. I knew about this napkin trick due to many friends that have this habit.

So, the girl gives me a card to pay for the whole check and the card is denied.  I tell her this, and she says that it is her mom’s card and they don’t have any other way of paying.  I told them that they had to pay somehow.  She calls her dad who says he will bring in some money.  He gets there over an hour later..

Keep in mind that the only reason I have been at work this long was because I was waiting on him.  He pays the check, and in the meantime, is one of the rudest, most dispicable people I have ever encountered.  It wasn’t my fault his wife’s card was declined!

Finally, I am at the point where I can go clean the table and get out of there.  I approach the table and smell something really off.  I get to it and realize the kid had dumped the entire “dip cup” onto the table and his spit was oozing onto the side of the table and the floor.  I almost threw up then and there.  Disgusting, rude little creeps!  Oh yeah, and the jerk stiffed me!

Submitted by: Katie

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When Management Won’t do Anything

On September 24, 2010, in Rude Customer, by admin

I have this one creep who comes in every week with his buddies. His friends are fine, very polite and they like to joke around, but this guy is a pig. He is extremely rude and demanding, grabs things out of my hand even when I’m at other tables, including drinks that are not meant for him, and often touches my waist or my butt when he walks by me. I have told him to stop, and all the servers have complained to management about him but hes a very good customer and knows the owner so they won’t do anything about it.

So I decided to do something about it. I told my boyfriend. My boyfriend is about 15 years older than me, very tall and muscular and looks pretty scary. Hes actually a real sweetheart and all my fellow employees love him. So one night I got him to come sit at the bar and just wait for something to happen. After this guy touched my ass, my bf got up, lifted the guy out of his chair and told him if he ever touched his girlfriend again he would throw him through a window. A couple of the servers clapped while doubling over in laughter.

Needless to say the little shrimp has not touched me again. And every time he comes in he takes a pretty thorough look around to see if my bf is there. Its so nice to see the look of pure arrogance on his face replaced by fear and humiliation.

Submitted by: Chelsea

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