Server Nightmares - Bad Tipping and Rude Customer Stories - Part 6

Typical College Customer

On June 2, 2011, in Dumb Customer Question, by admin

It was a crowed night and I was getting an order from a customer at the bar when a guy just screams over from the other side of the bar…

(because he is obviously the most important person and needs information immediately)

”HEY!! WHAT’S THE CHEAPEST THING HERE?!” and I stop turn to him and yell ”YOU!”

He was dumbfounded and everyone laughed.

Submitted by: Chris

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Rating: 4.6/5 (17 votes cast)
 

Forget the Cheese

On June 1, 2011, in Dumb Customer Moment, by admin

“Whats this steak?”

“Well, its a skirt steak as it says, covered in… (blah blah blah)”

“Whats a skirt steak?”

“Well its a different sort of meat. Its not like a sirloin.” (I go on and on pulling shit out of my ass trying to explain it with them comprehending it)

“You know what, I’ll just take it, I guess. I wanted a sirloin but this is all you got.”

“Im sorry ma’m. I apologize. Since you’re concerned about the sides as well, can I get you something else instead.”

“Mac and cheese and tots please.’

‘You got it. I’ll be right out with that for you folks.”

10 mins later (party of 6 and well done steak. on a busy night.)

“Excuse me ma’m.”

“Yes.”

“I forgot I cant eat cheese… can I have something else other than mac and cheese?”

YOU HAVE GOT TO BE KIDDING ME?! At my work noodles are the bottom of the list… we make them fresh on a normal stove and melt the cheese so it takes FOREVER!

How do you forget you cant eat something and then order an item with that ’something’ in the name of it?!

Thank you for putting a huge dent into our system. Now the cooks focus on making your fresh noodles while the table ahead of you is getting a burger well done when they ordered it medium. No tips for me! It was clearly all my fault.

Submitted by: Jenny

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Rating: 4.1/5 (7 votes cast)
 

Senior Night (Part 1)

On May 19, 2011, in Rude Customer, Stories, by admin

I’m a hostess/cashier at a popular breakfast chain. On Wednesday nights, we have a senior night, which means if a party comes in and they have a member of age 55 or older, and order two drinks and regular beverages, they get cheaper priced entree off.

Now, I’m off to college in a few months, and I pretty much can do whatever the fuck I want at work and still be okay. Plus, even if I get fired, my shitty host salary can be matched by two baby sitting jobs a week. Therefore, I am unafraid to give customers exactly what they dish out to me back anymore. I’m done. If I get fired, I get a proper summer vacation and then I can go to school.

Actually, I don’t know what I’d do if I get fired. I need the money.

Every Wednesday, I get these people.

1.) They order two senior entrees. ”Oh, we didn’t know you can’t do that. This makes no sense.” ”Sir, the senior entree is already discounted well over 20%”

2.) They try using a BOGO coupon on top of it. ”Well, it says nowhere on here that I can’t use it.” ”Sir, it says, not valid with specials, senior discounts or holidays.”

3.) They say they’ve used it thousands of times. ”Well, last time I was here, and all the times before that, they always gave me a senior meal off.” ”Sir, with the exception of spring breaks and two weeks in the summer, I have worked every single Wednesday since I started almost three years ago. I have NEVER let you get a senior meal off. Plus, I remember you from last week, your name’s Frank and your wife’s name is Ella.”

4.) ”WELL IT NEVER SAID I HAD TO ORDER TWO DRINKS.” ”Sir, it says on the poster, must have two drinks.” ”I CAN’T READ!” ”Obviously you read well enough to see senior night.” ”WELL GET ME TWO COFFEES. I WANT THEM HOT!” *gets coffee to go* ”Here you are sir.” ”GOOD, AT LEAST I HAVE SOMETHING FOR TOMORROW MORNING.”

Why do you want center of the earth hot coffee if it’s for tomorrow fucking morning?

Submitted by: Jessica

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Rating: 3.7/5 (19 votes cast)
 

Dine and Dash Dumbass

On May 17, 2011, in Rude Customer, by admin

I work for a popular chain of casual dining restaurants and unfortunately due to our location, we often tend to get less than desirable clientele…the type that shouldn’t be going out to eat if they can barely afford their meals, let alone afford to tip….or even worse sometimes (the ones who cannot afford their meals at all).

I’ve worked for several different restaurants and never before have I seen so many episodes of dining and dashing. This particular incident stood out, however, because it truly shows how stupid some of these idiots are.

We pretty much knew this couple was going to be trouble from the moment they sat down. From the dark sunglasses the guy chose to wear his entire meal, to the fact that they were a particularly quiet brand of whisperers (you know the kind of guests who won’t look you in the eye or even answer your questions in an audible tone without much coercion).

But as always, we gave them our best and speediest service as they racked up a tab of almost $70 in drinks and multiple appetizers. Finally as the meal was winding down and they were finishing their individual massively sized desserts I went and dropped the check.

I walked to the back to quickly check on the food for another table and when I reentered the dining room, I noticed they and all their belongings were gone. They obviously were not in the restroom. We let the table sit for a little while to be sure but when it was apparent they were not coming back, I set to finishing clearing of the table. Thankfully my manager had been back there when I walked back and recognized that I had only been back there for a few mins to check on that other table’s food and so he wasn’t going to make me pay for their ticket out of pocket, but I was still pissed.

Well, I as I was clearing off the rest of the table I noticed something my runaway guests had left behind the menu holder. A very expensive cell phone. Now their bill is taped to the cellphone in my manager’s office and they aren’t getting the phone back until they pay their bill! Karma’s a bitch.

Submitted by: Jessi

 

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Mother’s Day Stories

On May 9, 2011, in Uncategorized, by admin

Working on Mother’s Day is just a part of life when you’re a Server…

Anyone have any good stories from yesterday to start this Monday off with?

(Leave your story in the comments)

 

 

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Rating: 3.3/5 (3 votes cast)