work at a chain restaurant which sees its fair share of lunatics. Okay, more then its fair share. It is also small enough that usually only one server is on a shift, and they are with the customers from seating throughout the entire meal. I knew this was going to end badly when I seated a woman and her two children, who she proceeded to call ass clowns at her preferred booth.
How endearing of her… Anyways, the meal went rather smoothly, I cashed out her debit card, and got a ”wonderful” three dollar tip. Now that wasn’t the problem here. About an hour goes by and this lady STORMS back in the dining room from where ever she had been, and starts screaming.
Mind you, I probably have at least seven tables at this time, and they could hear her loud and clear. She starts yelling at the top of her lungs about how much of an idiot I am and how I overcharged her card blahblahblah. But here’s the thing.. payments made with a card at our restaurant aren’t closed out until after midnight.
So one, this is impossible and our computers won’t even let us put in more than the bill was, and two, I didn’t overcharge her card. She then starts going on about how I’m causing her an overcharge fee because of my stupid mistake. And what does my manager do? She doesn’t really defend me, just tells her that I would never intentionally do that and I’m a good employee. Only later to go back and check and see that I didn’t overcharge her. Assholes.
Submitted by: Danae