2009 June | Server Nightmares - Bad Tipping and Rude Customer Stories - Part 2

The Clean Plate Complaint

On June 22, 2009, in Venting, by admin
Worst. Meal. Ever.

Worst. Meal. Ever.

If you’ve ever been a server, you’ve definitely experienced this situation; A customer will eat his/her entire meal, lick the plate clean and then complain about how terrible it was.

Usually you can tell they’re just shooting for a free dessert or a comp. on the check, which makes the whole ordeal that much more infuriating.

This is the ultimate “swallow your pride” moment when you need to apologize for a meal they clearly enjoyed, and grovel for their forgiveness all in the hopes of still getting a tip.

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Man vs. Coffee

On June 19, 2009, in Stories, by admin

jesus_coffee

So, during the summer a few years ago I would work the breakfast shift every morning at a local restaurant. On this one particular day, I was quite hungover and in charge of making the coffee.

I set up the machine, hit the brew button and leaned against the counter to relax for a few. A few moments later I felt some extreme pain and noticed I never put the coffee pots back in the machine.

This resulted in the coffee pouring out all over the counter, and all over me. This situation would have been bad enough sober, but still feeling the effects of the night before, made the cleanup of the aftermath a truly epic battle of man vs. coffee.

Submitted by: DJ from PA

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Woe is the Waitress

On June 19, 2009, in Stories, Venting, by admin

One of the million horror stories I possess of the restaurant world I will never forget is a recent occurrence involving a very unhappy family.

A family of five (two parents and three young children, one of which was still a baby the other two maybe six or seven)came into the restaurant one night and I was their waitress. I went up to the table and introduced myself and asked if they would like to hear our specials. “Of course not” was their reply.

I asked what they would like to start off with for a drink and they said just bring some waters for the kids for now. So I went to the kitchen and poured waters and brought them back to the table at which point, the parents decided they wanted waters as well. I poured two more waters and as I was setting them down the baby (whom the father was holding in his lap) grabbed at the glass I had in my hand and yanked it onto his father’s lap.

The man- thinking I had done it on purpose- stood up, the wife screamed and for the next three minutes he berated me and then demanded to speak to the owner about his apparently racist employee who should get fired.

They rallied for another waitress to take care of them. Who, of course, they didn’t tip.

Submitted by: Erin

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Rating: 4.2/5 (6 votes cast)
 

The Walk of Shame

On June 18, 2009, in Stories, by admin

It’s a terrible experience when you drop food off at your table, and then come to realize it was prepared incorrectly at the last moment. (Steak not done enough, no cheese, wrong sides etc.)

This is when you need to make a decision. Do you drop the food off at the table and run hoping they don’t notice,  or do you take the walk of shame back to the kitchen and attempt to convince the chefs they cooked your customer’s food wrong?

You gotta play it cool though. If a customer knows that you know you’re wrong and you still deliver the meal, you’ll be lucky to get any kind of decent tip at all.

I have shamed myself, and my family.

I have shamed myself, and my family.

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Rating: 4.8/5 (5 votes cast)
 

The Waitress Song

On June 18, 2009, in Uncategorized, by admin

Are any of you waitresses feelin’ down out there? If so check out this song by Seth Sentry that will be sure to boost your spirits.

It’s a catchy tune about a customer and his love for breakfast, bacon and his waitress.

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